Shipping policy
Shipping Policy
Effective Date: April 28, 2026
Overview
All of our products are made-to-order through a print-on-demand supplier. Every order goes through a production phase before it is handed off to a carrier for delivery. As a result, total delivery time consists of two periods: production time and shipping transit time. Both vary depending on the item ordered and your delivery destination.
We encourage all customers to review the estimated timeframes shown at checkout before placing an order, as these reflect the most accurate estimates available for your specific items and location.
Order Processing & Production
Orders are submitted to our fulfillment partner for production after payment is confirmed. Production typically begins within 1 business day of your order being placed. Orders are not produced or shipped on weekends or public holidays, which may affect your estimated timeframe.
Once your order has completed production and been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking details to update after receiving this notification.
Shipping Method
All orders are fulfilled and shipped via Special Line (Delivered Duty Paid / DDP). This applies to both domestic US orders and international orders.
Duties, Taxes & Customs (International Orders)
All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means all applicable import duties, taxes, and customs fees are calculated and collected at the time of checkout. You will not be charged any additional fees upon delivery.
DDP shipping is designed to give international customers full cost transparency upfront, with no surprise charges at the door.
Delivery Timeframes
Total delivery time varies by product type and destination country. We are unable to provide a universal delivery window that applies to all orders. Estimated timeframes are displayed at checkout and reflect the best available estimate for your specific order.
As a general guide, most orders are delivered within 2–6 weeks from the date of purchase, accounting for both production and transit time. However, this is not a guarantee and individual orders may fall outside this range depending on the items ordered, the destination, and factors outside our control such as carrier delays or customs processing.
For the most accurate and up-to-date information on your order, please refer to your tracking link provided in your shipping confirmation email.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery through the carrier's website or via the Shop app if you placed your order through our Shopify storefront.
If your tracking information has not updated within 5 business days of receiving your shipping confirmation, please contact us at team@false12.media before assuming your package is lost.
Incorrect Shipping Address
Please verify your shipping address carefully before completing your purchase. We are not responsible for orders lost, delayed, or undelivered due to an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address immediately after placing your order, contact us at team@false12.media as soon as possible. We will make every effort to update the address before production begins, but cannot guarantee changes once an order has been submitted to our fulfillment partner.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe shown at checkout, please first check your tracking information for the latest updates. Carrier delays and customs processing can occasionally extend delivery beyond the original estimate.
If your order has not arrived by the estimated delivery date, please contact us at team@false12.media within 7 days. Claims submitted after this window may not be eligible for resolution.
Production Delays
If your order has not received shipping or logistics confirmation within a reasonable production window, you may be eligible for partial compensation of up to 10% of the original item price. This does not apply if the delay is caused by customer-side changes such as design modifications or incorrect information provided at checkout.
Contact Us
For any shipping-related questions, please contact us at team@false12.media. We aim to respond to all inquiries within 3–5 business days.
Shipping timeframes referenced in this policy are estimates only and are not guaranteed. Annex Wave Inc. reserves the right to update this policy at any time without prior notice. Continued use of our storefront constitutes acceptance of the most current version of this policy.